|
|
|
 Home > Learning Methods > Our Approach > Support
|
In addition to providing our students with the study tools and training required
for learning, the learning process often requires the need for supplemental support
services to help complete the learning cycle. Our support resources are an extension
of our reinforcement tools.
The following tools are provided to address the needs of this component in the learning
process:
|
|
|
Ongoing Account Executive Consultation
The breadth of consultative services enables us to provide a local and personal
touch to every customer. We have account executives supporting the business-to-business
and enterprise segments, educational consultants focused on consumers and additional
support for enterprise organizations.
My New Horizons Home Page
Students each have their own personalized portal on newhorizons.com. This portal
provides access to the Online LIVEi Learning Plan for students that have purchased
an Online LIVEi course.
Applications Help Desk Support
The applications Help Desk provides phone and e-mail support 7 days a week to learners
who have questions specific to the exercise in the courseware for 60 days following
course completion.
|
Technical Help Desk Support
Technical Help Desk support is available to assist Online LIVE and Online ANYTIME
students with any technical difficulties to ensure that their online learning is
on track and on schedule.
KnowledgeShare Forums
Community forums offer a valuable opportunity to meet fellow students, continue
discussions from your courses or strike up new conversations with students in related
classes or with common interests. There are community forums on many different IT
topics to allow you to find just the help you need.
Training Administration
Track the progress and results of the learning through the customized reports and
capabilities of the learning management system.
|
|
|