Description

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to troubleshoot desktop environments running Microsoft Windows.

Audience

The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations

Prerequisites

An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system.

		Certification Track
		Core Exams: (2 Exams Required) Courses Exam 70–271 : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Course 2261: Supporting Users Running the Microsoft Windows XP Operating System (3 days) Exam 70–272 : Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System (2 days)

Acquired Skills

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists

Requirements

MCDST candidates are required to pass two core exams. These two exams are:

• 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
• 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Elective exams are not required.

For more information on the MCDST credential go to www.microsoft.com/mcdst