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Download the 2011
Learning Catalog

New Horizons Great Lakes 2011 Learning Catalog

 
New Horizons Wins Cisco Excellence in Collaboration Award
 
Skip Navigation LinksHome > Courses & Certifications > Help Desk

The New Horizons Help Desk offering includes two certification tracks that will help you become a complete IT Support Professional.  Click on the links below to explore your options:

Microsoft MCDST

Explore Microsoft Certified Desktop Support Technician (MCDST) certification.

CompTIA

New Horizons is an authorized provider of CompTIA® training solutions and offers a variety of courses for computer service technicians and networking professionals.  




Help Desks are changing due to technological evolution, the need for more stringent business practices, changing customer requirements, and the growth of distributed work teams. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the greater needs of the entire organization.

If you are looking for a career change into the Help Desk industry:

  • Training for industry standard certifications: A+ and MCDST
  • Provides the skills needed to fulfill job roles and responsibilities in the Help Desk Industry
  • Provides the perfect combination of Soft Skills and Technical Desktop Skills

If you are looking to increase satisfaction of the customers of your company's services, our training:

  • Improves communication andoperating efficiency, decreases staff turnover, and increases client turnover and customer satisfaction
  • Addresses issues such as loss of business due to poor Customer Service
  • Puts companies in the beginning stages of a business-centric Help Desk, supporting business initiatives
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